Shipping & Return Policy

Processing Time: Orders are processed within 1–3 business days after payment confirmation.
Shipping time:
- Domestic (Vietnam): 2–5 business days
- International: 7–21 business days, depending on destination and customs clearance.
Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.
Customs & Duties: International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer.

For hygiene and safety reasons, all nail products are non-returnable and non-exchangeable once opened or used.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@yuenailbox.com with your order number and photos of the product. We will be happy to assist you with a replacement or refund.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please make sure you select the correct nail size, as we are not responsible for any issues caused by choosing the wrong size.

Once we receive and inspect your return, we will notify you by email about the status of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.

For shipping or return inquiries, please contact:
📧 support@yuenailbox.com
📞 +84 909 258 658

Item added to your cart